I had a terrible and frustrating experience with snapdeal today. The site was not responding to clicks, it's like you are in a stampede. It practically wasted my whole day.
my full experience is illustrated below step by step, which I guess is the experience of many other users as well.
So, here is how badly snapdeal is, in details:
Today is nov 11, 2014 and I knew that today is snapdeal sale and I was ready. I saw the advertisement in the newspaper and noticed that sale on electronic items will start on 12:00AM, that's really helpful thing. And it's only nice thing that they did. I was anxiously waiting, I'm already logged in and on the product page of iPhone 5s(gold) and doing refresh every few seconds. and then it showed above 40% discount on iPhone 5s(gold). Yay!
I knew that other iPhone colors will not be available on sale and I was right. only gold was on sale.
I clicked on buy button and it was not responding. I opened console and noticed 503(service unavailable) and 504(Gateway timeout) errors.
Without loosing patience I kept trying and refreshing the page and it worked. Finally, iPhone was in my cart. but it was showing sold out in place of quantity. Being an optimistic person, I kept trying hacks And kept trying and there you go now it shows a 1 in place of quantity and I'm on checkout page to enter address. Yay!
Now, No matter how times I try, it kept giving error and not saving the address. It's like "Aasman se gira to khajoor me atka"
After an hour or so, I retried and I was able to increase the quantity and it's showing 2 iphones for 62,000/- and that is really great but I'm still not able to go to payment page and my address is still not saved.
While writing this post, I wondered I should give a final try. So, I revisited the page and now it worked and saved my address and I'm on payment page and I was happy and I clicked on cash on delivery and just when I was ablout to submit order I noticed that there is no discount. The price in the cart is revised. It's really disappointing.
They didn't notify users that there is some issue with the site except on their facebook page. A sitewide sticker would've been helpful that there is some issue with the site.
It was probably just a false propaganda to gain cheap publicity by snapdeal. Before they could've gained trust of users, they lost it.
in Short: Snapdeal Sucks! it wasted my whole day. I will not take their sale notification seriously in future. It's just lottery style sale and cheap publicity stunt.